Decoding difficult people – How to avoid expensive mistakes and build great working relationships

In this engaging presentation, author and executive coach Nick Robinson draws on his new book, The 9 Types of Difficult People. He explores practical strategies to avoid costly mistakes and quickly improve workplace relationships and team dynamics by understanding and managing difficult people and their behaviours.
Key Benefits:
– Discover why people become difficult at work and what to tackle first
– Face up to the cost of difficult behaviours: to the organisation, its customers and its people
– Learn how to turn things around, positively and with empathy and build great working relationships and team dynamics.