Scale clients, not costs: How smarter payments unlock practice growth

Growth shouldn’t mean adding admin and headcount at the same pace as clients. In this customer-led panel, two firms share how they took ownership of the payment step for payroll and supplier payments, standardised workflows across their client book, and created capacity without adding cost. Expect honest lessons on what changed operationally, what it was worth commercially, and how clients responded, including what it takes to move work off manual bank portals and roll automation out across a client base, and how the time saved can be reinvested in advice, stronger relationships and long-term growth.